Contact | Jewellery By J9

Unique designs
New Zealand orders only

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Have a question or need assistance? Feel free to contact me and I'll be happy to help.

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Contact Me

You can contact me at;

Email... j9jewel@gmail.com

Or message through Facebook or Instagram.

Thanks :-)

Shipping Information and Returns

All orders are carefully packaged and sent from Dunedin, New Zealand using a tracked courier service with signature required.
I take great care to ensure your jewellery arrives safely and beautifully presented.

Delivery Within New Zealand

I currently ship within New Zealand only.
Once your parcel has been sent, you’ll receive an email with tracking details so you can follow its journey.
Please allow 3–7 working days for delivery once dispatched. Rural areas may take a little longer.
All parcels require a signature on delivery for your peace of mind.

Packaging

Each piece is thoughtfully wrapped in a pouch, ready for gifting or safekeeping, and securely tucked into tissue and a box.

Delays or Delivery Issues

I work hard to send orders promptly, but occasionally courier delays can occur (especially during busy seasons).
If your order hasn’t arrived within the expected time, please contact me at j9jewel@gmail.com and I’ll help follow up with the courier.

Custom Orders

For made-to-order or custom pieces, please allow extra time for crafting before dispatch. I’ll confirm an estimated completion and shipping date when we finalise your order.

Responsibility

Once your parcel is handed over to the courier, it’s in their care — but I’ll always do what I can to assist if there are any issues or concerns.

Returns & Exchanges

I want you to be completely happy with your jewellery.
If you’re not satisfied with a non-custom piece, please get in touch within 7 days of receiving it.

Items must be returned in the same condition they were sent — unworn and in original packaging.
Return shipping is at the buyer’s expense, and I recommend using a tracked courier for safety.
Once received and inspected, I’ll arrange an exchange or refund (excluding shipping costs).

Because each custom-made piece is unique, I can’t offer refunds or exchanges once production has started — but if there’s ever an issue or adjustment needed, please reach out and I’ll do my best to help.

Terms and Conditions

Welcome to Jewellery by J9 – J L Mowat Jewellery!
Thank you for visiting my website and supporting handmade New Zealand craftsmanship. Every piece I create is designed and made with care in Dunedin, NZ. Please take a moment to read the following Terms & Conditions — they help make sure everything runs smoothly for both of us.

General Information

This website and all items sold under the name Jewellery by J9 – J L Mowat Jewellery are owned and operated by Janine Mowat, Dunedin, New Zealand.
By purchasing from this site or commissioning a custom piece, you agree to these Terms & Conditions.

I may update these Terms occasionally — the latest version will always be available on the website.

Custom Orders & Handmade Process

All pieces are handcrafted, and many are made to order or individually customised.
Once you’ve approved a custom design and payment (or deposit) has been received, work will begin on your piece. Because each custom order is unique, these cannot usually be cancelled or refunded once production has started — but I’ll always do my best to help if something changes.

Due to the handmade nature of my work, small variations in texture, finish, or stone details may occur — these are part of what makes each piece special and one-of-a-kind.

Pricing & Payments

All prices are listed in New Zealand Dollars (NZD).
Payment methods accepted include PayPal, bank transfer, or credit card.
Prices may change without notice, but confirmed orders will not be affected.

If a pricing or listing error occurs, I’ll let you know as soon as possible before processing your order.

Shipping & Delivery

I currently ship within New Zealand only using a tracked courier service with signature required.
You’ll receive tracking details once your order has been sent.

I take care to package each item safely and beautifully, but I can’t be responsible for delivery delays once a parcel is with the courier. If there’s ever an issue, please get in touch and I’ll do what I can to assist.

Returns & Exchanges

I want you to love your jewellery.
If you’re not completely happy with a non-custom item, please contact me within 7 days of receiving it. Items may be returned or exchanged provided they are in the same condition they were sent — unworn and in original packaging.
Return shipping is at the buyer’s expense, and I recommend using tracked courier.

Custom-made pieces are generally non-refundable, unless there’s a genuine fault with the item.

If a repair or adjustment is needed, please get in touch — I’m always happy to discuss options to ensure your piece is perfect.

Product Descriptions

I do my best to ensure all descriptions, photos, and details are accurate.
As each piece is handcrafted, slight variations may occur — these make your jewellery uniquely yours.

Intellectual Property

All images, designs, and written content on this website are the property of Jewellery by J9 – J L Mowat Jewellery and may not be copied or reproduced without written permission.

Liability

To the fullest extent permitted by New Zealand law, I am not liable for any indirect or consequential loss arising from the use of this site or my products.
Nothing in these Terms affects your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 — I’ll always honour my obligations under NZ law.

Privacy

Your personal information (such as your name, address, email, and payment details) is collected only to process your order and communicate with you.
I respect your privacy and never share your details with third parties, except as needed to complete your order (for example, with the courier).

Contact Details

If you have any questions about these Terms, your order, or anything else, please get in touch — I’m always happy to help.

Jewellery by J9 – J L Mowat Jewellery
Dunedin, New Zealand
📧 Email: j9jewel@gmail.com

Effective Date: October 2025

Privacy Policy

Jewellery by J9 – J L Mowat Jewellery
Dunedin, New Zealand
📧 Email: j9jewel@gmail.com

Introduction

Your privacy is important to me. This Privacy Policy explains how I collect, use, and protect your personal information when you visit my website or purchase jewellery from me.
By using this website, you agree to the terms outlined below.

Information I Collect

I collect only the information I need to provide a great experience and complete your orders. This may include:

Your name and contact details (email address, phone number, delivery address)
Order details and payment information (through secure third-party providers like PayPal or your credit-card processor)
Any notes or preferences you share for custom orders
Website analytics data (such as page visits or browser type) through basic cookies

You can choose not to provide some details, but that may affect my ability to complete your order.

How I Use Your Information

Your information is used only for legitimate purposes such as:

Processing and delivering your jewellery orders
Communicating with you about your purchase or custom design
Sending updates or special offers (only if you’ve opted in)
Improving the website and customer experience

I will never sell, rent, or trade your personal details to anyone.

Sharing Your Information

I only share information when necessary to complete your order, for example:

With trusted courier companies for delivery
With payment providers such as PayPal or banks to process transactions
With website or email providers who help me run my site

These third parties have their own privacy and security standards, and they only receive the information they need to do their job.

Storing & Protecting Your Information

Your personal information is stored securely and only for as long as necessary to complete your order or as required by law.
I use trusted hosting and payment platforms with encryption and secure systems to protect your data.
Access to personal data is limited to me and any authorised service providers assisting with orders.

Cookies & Website Data

Like most websites, I may use cookies or small data files that help the site function properly and show me how people use it (for example, through Google Analytics).
You can choose to disable cookies in your browser if you prefer — the site will still work, though some features might be limited.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

Request access to the personal information I hold about you
Ask for corrections if any details are inaccurate
Request deletion of your information where applicable

To do so, please contact me at j9jewel@gmail.com.

Links to Other Websites

My website may include links to other sites (for example, social media).
Please note I’m not responsible for the privacy practices of those websites.

Updates to This Policy

This Privacy Policy may be updated occasionally. The most current version will always be available on this page, with the date shown below.

Contact Me

If you have any questions about your privacy or how your data is used, I’d love to hear from you.

Jewellery by J9 – J L Mowat Jewellery
Dunedin, New Zealand
📧 j9jewel@gmail.com

Effective Date: October 2025

© 2025 Jewellery By J9

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